Sales training for a fast-growing start up

Challenge

When this start-up contacted us, Huboo was growing so fast that their sales operation wasn’t as consistent as they wanted it to be. Huboo’s UK & European Sales Director asked us in to work with the telesales team to create one reliable and consistent approach to sales which would build successful, long-term relationships with clients.

Solution

We designed a series of face-to-face workshops and created case studies that reflected each stage of the sales process. Participants on the training were invited to work through these cases in small groups, observed by others and then receive detailed feedback with improvement suggestions.

In addition, we created a peer coaching network in which participants tackled regular challenges with real customers and supported each other to improve. Feedback was really positive. Participants particularly liked the peer coaching because it drove a feeling of team connection and provided an opportunity for on-going development once the formal training was complete.