Coaching and Strategic Leadership for Line Managers

Challenge

Kerridge Commercial Systems wanted a performance coaching programme aimed at line managers and designed to give them the practical tools required to motivate and inspire their team and deliver outstanding results.

Solution

The BLT team, led by CEO Samantha Caine, conducted extensive research interviews with key stakeholders in the business to understand the critical success factors. In response to the research, BLT developed a 2-day programme, aligned to Kerridge Commercial systems performance management programme. The programme was rolled out to the Leadership Team first in order to embed and support the change, before it was cascaded to all managers.

As a result of the training, the HR department identified a significant change in the way that people approach ‘management’ within the business. A shift occurred, from a traditional ‘directive’ style to a more facilitative, coaching based approach, which has enabled employees to have more input in the way things are done, as well as take greater personal responsibility for achieving their objectives and great results for the business.