Supervisory Skills | 2 – 6 day programme

This programme is aimed at supervisors, team leaders and first line managers and is designed to give them the skills and confidence that need to manage a work group effectively

The program can be run as a consecutive event, or as a series of modules and whichever option is chosen the focus remains firmly on the people management aspect and getting the most out of this service

Business Benefits Programme Content Related Training Programmes

As a result of attending this programme participants will be able to use a variety of supervisory skills to manage their team and enable them to achieve their business objectives

  • Principles of effective communication skills
  • Active listening and dynamic questioning
  • Personal organisation
  • Designing and delivering presentations and business communications
  • Report writing
  • Planning and running effective meetings
  • Setting business aligned objectives
  • Giving and receiving feedback
  • Performance management process and techniques
  • Managing appraisals
  • Performance coaching
  • Team development
  • Understanding customers
  • Delivering first class customer care
  • Dealing with customer complaints
Click to Download