Communication and Influencing | 2 – 3 day programme

This programme is designed to give individuals a selection of skills, tools and strategies that they can use to maximise the impact of their communication and the way that they interact with other people

This programme explores the principles of effective business communication and covers a range of communication techniques that can be applied to different and challenging communication situations. The programme utilises a psychometric thinking and communication style tool for each participant which focuses on how individual communication preferences can be used to help participants be successful at work and achieve their personal and business goals.

Business Benefits Programme Content Related Training Programmes

As a result of attending this programme participants will be able to use a variety of advanced techniques and communication skills to maximise the effectiveness of day to day business communications in order to work collaboratively and achieve business objectives including active listening, body language and dynamic questioning to achieve outstanding results.

  • Principles of effective communication
  • Individual thinking and communication style psychometric profile
  • Identifying the communication preferences of others and adapting approach accordingly
  • Choosing the right communication media for each interaction
  • Creating an impact and building rapport
  • Using active listening and dynamic questioning
  • Understanding the role of body language in communication and adapting it to suit the message / recipient / situation
  • Strategies for influencing individuals and groups
  • Managing communication in challenging situations
  • Dealing with difficult people
  • Using communication to achieve buy-in
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