Case studies – KCS

Objective:

To develop and deliver a performance coaching programme aimed at line managers and designed to give them the practical tools and skills required to motivate and inspire their team members to meet their objectives and deliver outstanding results for their international customers.

Context:

Kerridge Commercial Systems is a specialist software and services company delivering solutions to a range of wholesalers, distributors, merchants and retailers in the distribution sector. In 2013, the business turnover was £30m and employed over 320 people in the UK, Ireland, The Netherlands and South Africa. The group supports over 700 customers and worldwide distributors at more than 5000 locations across Europe, the Middle East, Africa and Australasia.

Approach:

Carried out a variety of internal research interviews with key stakeholders in the business to understand the critical success factors. Developed a 2 day programme aligned to Kerridge Commercial Systems’ performance management programme and rolled out to Leadership team first in order to embed and support the change as the training was cascaded to all managers.

Results:

As a result of the training, the HR department have identified a significant change in the way that people approach ‘management’ within the business. There has been shift from a traditional ‘directive’ style to a more facilitative, coaching based approach enabling individuals within the business to become more involved with the way things are done and ultimately taking greater responsibility for achieving their objectives and great results for the business.